Frequently Asked Questions

When is the cafeteria open?

Heart Hospital of Lafayette offers a range of nutritional services, including healthy meals for our patients and the Heart Rock Café for family members and guests.

More information about nutritional services

As a family member, how do I get a meal when the cafeteria is closed?

Heart Hospital of Lafayette offers a range of nutritional services, including healthy meals for our patients and the Heart Rock Café for family members and guests.

More information about nutritional services

How do I get to the hospital?

Coming from I-10, traveling EAST:

  • Take Ambassador Caffery Parkway exit, heading SOUTH.
  • Continue on Ambassador Caffery Parkway, staying to the RIGHT at the "Y" split.
  • Cross through Johnston Street.
  • After crossing over the Vermilion River, turn LEFT at the next major intersection, Kaliste Saloom Road.
  • After 1.7 miles, you will find Heart Hospital of Lafayette on your RIGHT. We are the hospital on the back of the property, to the RIGHT of Lafayette Surgical Specialty Hospital.

Coming from I-10, traveling WEST:

  • Immediately after the Opelousas (I-49) exit, take the Lafayette exit SOUTH onto the Evangeline Throughway (167).
  • Soon after passing the Lafayette Regional Airport (on LEFT) and a car dealership (on RIGHT), turn RIGHT on to Kaliste Saloom Road.
  • Cross through Pinhook Road, continuing in a SOUTHWEST direction.
  • 1.4 miles past Pinhook Road, you will see Heart Hospital of Lafayette on your LEFT, just past Lafayette's Restaurant. We are the hospital on the back of the property, to the RIGHT of Lafayette Surgical Specialty Hospital.

How long will I have to stay after my procedure or surgery?

Your stay at Heart Hospital of Lafayette is dependent on numerous factors. Your physician and nursing staff will discuss your condition with you on the day of your procedure or surgery, and the length of your stay will be determined by how quickly and well you recover.

Who do I talk to if I have issues regarding my insurance or hospital bill?

Inquiries regarding payment or deposit requirements for your services may be discussed with a Business Office representative by calling (337) 470-1311.

More information about insurance

Why was I asked not to eat or drink before my procedure and why is that important?

For any type of invasive procedure or surgery, there is always a chance that anesthesia may be necessary. Anesthesia slows and relaxes the bodies processes. Food or drink in the body could potentially move from the stomach and harm other organs such as the lungs. For imaging procedures, food and drink can mimic disease processes in the intestinal tract. It can also cause gas to form, which may distort the view of certain organs and prevent the radiologist from making a clear and accurate diagnosis.

Is there a chaplain or priest available for my spiritual needs?

At Heart Hospital of Lafayette, we have designed an environment of healing to set the tone for your hospital stay. Rooms are comfortable and conducive to rest, and are large enough to accommodate family and friends to support your progress. Our healing ministry includes a Catholic Chaplain, Eucharistic Ministers and Protestant Pastoral Care volunteers to minister to your spiritual needs on a routine basis.

More information about healing

How do I know what to do once I leave the hospital after my stay?

Heart Hospital of Lafayette understands and respects your desire to be discharged from the hospital as soon as your condition warrants. Our nursing staff will facilitate coordination of your discharge plan during your stay, including your need for community resources. If you require extensive planning in anticipation of your discharge, such as placement assistance or assistance by protective services, your nurse will involve the hospital Case Manager and, if necessary, a Social Worker. Discharge planning begins on admission and staff will explain our discharge policy early in your stay.

More Information about patient services

Is there a smoking area at the facility?

Heart Hospital of Lafayette is a smoke-free, drug-free facility and weapons-free campus. The hospital recognizes the hazards of smoking and enforces a "no smoking policy" throughout the inside of the facility including green spaces and parking lots. In addition to prohibiting smoking indoors, smoking is not allowed anywhere on our campus or neighboring campuses. Please speak to your physician about alternative measures.

More information about smoking policies

Where do I park?

Free parking is available at Heart Hospital of Lafayette. Please utilize the parking lot directly in front and to the right of Heart Hospital.

Can someone stay with me after my surgery even though I am in the ICU?

Heart Hospital of Lafayette believes visitation by family members and significant others contributes to quality patient care. We encourage visitors and value the assistance family members can provide to their loved ones while under our care.

More information about visitation

Does the hospital accept my insurance plan?

Heart Hospital of Lafayette accepts many health plans; a complete list of all health plans accepted is available upon request. Contact your employer or call us at (337) 521-1000 to verify that Heart Hospital is part of your health plan.

More information about insurance

Am I required to pay anything up front prior to my procedure or hospital stay?

Our Registration department handles pre-admissions and admissions for all scheduled inpatient and outpatient surgeries as well as scheduled medical admissions. Please bring your insurance information with you to facilitate the admission process.

More information about registration

How do I schedule a procedure?

Our Registration department handles pre-admissions and admissions for all scheduled inpatient and outpatient surgeries as well as scheduled medical admissions. Please bring your insurance information with you to facilitate the admission process.

More information about registration

Who do I speak with if I have a complaint?

If you have any concerns or complaints during your stay, please ask to speak with the Nursing Supervisor. They will address the matter and communicate to hospital management if necessary.

I left something in my room when I was discharged. How do I go about getting it back?

If you have lost a personal item, please inform your nurse or the concierge for assistance in locating the item.

More information about lost items