General Information

The main lobby is open from 5:30 a.m. until 8:00 p.m. daily. After 8:00 p.m. and before 5:30 a.m., entrance to the hospital is through the Emergency Department walk-in entrance at the left (North) side of the building.

Waiting areas are not available after 8:00 p.m. For safety and security reasons, visitors are not permitted to spend the night in waiting areas.

Individuals who have an infectious illness or have recently been exposed to an infectious disease should not visit patients.

All visitors are required to behave in a courteous manner. Any visitor who exhibits threatening or abusive behavior or uses profane or vulgar language will be asked to leave the hospital premises.

Visitors may eat their meals in the patient rooms; however, we request that all food items, including wrappers and leftovers, be removed from the patient's room.

Individuals who are noisy or disturbing others may be asked to leave.

Children must be accompanied by an adult at all times.

Children who have an infectious illness or have recently been exposed to an infectious disease should not be in any patient care area.

All adults accompanying children should observe and be aware when the hospital environment is upsetting or frightening to a child.

Smoking Policy

Heart Hospital of Lafayette is a smoke-free, drug-free facility and weapons-free campus. The hospital recognizes the hazards of smoking and enforces a "no smoking policy" throughout the inside of the facility including green spaces and parking lots. In addition to prohibiting smoking indoors, smoking is not allowed anywhere on our campus or neighboring campuses. Please speak to your physician about alternative measures.

Use of Electronic Devices

Our Biomedical Engineer must certify all electronic equipment, such as radios or laptop computers, on hospital premises. Please inform the staff of any electronic devices you bring with you to the hospital.

Telephone

Friends and family may call direct to a patient rooms, but we ask that they refrain from calling between the hours of 10:00pm and 6:00am. Patients may place calls 24 hours a day. For local calls, first press "9," wait for the dial tone, and then dial the number. We have "Expanded Service" to include free long distance calls to certain areas of Acadiana. However, long distance calls outside the Expanded Service area must be placed collect, third party or with a credit card (long distance calls cannot be charged to your hospital bill). To make a long distance call, press "9" plus "0" for direct access to a long distance operator.

Cellular Phones

Cellular phones may be utilized in patient rooms. Phone usage is discouraged in patient area hallways, as this can be disturbing to patients in neighboring rooms. If a conversation cannot be held in a patient room, we encourage you to use the main lobby or café in the dining area.

Photographs

In respect to the privacy of others, the taking of photographs in hallways is discouraged. Photos should be limited to your family members only.

Pet Policy

With the exception of guide dogs or certified therapy dogs, pets are not allowed at Heart Hospital of Lafayette.

Fire Drills

As required by regulatory agencies, our hospital routinely participates in fire drills. During a fire drill, an alarm will sound and doors may be closed. In the event of a true emergency, the hospital staff will guide and assist you to a safe area.

Special Needs

  • Translation Services: Foreign language translation services are available to assist in communicating with patients regarding their medical care. The staff can make arrangements for this service should it be necessary for effective communication.
  • Sign Language: Sign language services are available if needed. A staff member can make the necessary arrangements when necessary.
  • Wheelchairs: Wheelchairs are available to individuals requiring assistance. A staff member can make the necessary arrangements.
  • TDD: Telecommunications Device for Deaf persons (TDD) is available upon request. A staff member can make the necessary arrangements for use of this equipment.

If you have any additional special requirements or needs, please discuss them with your concierge, nurse or a staff member.

Concierge Services

The Heart Hospital of Lafayette Concierge provides several services to patients and visitors. Located at the reception desk in the main lobby directly in front of the main entrance, Concierge hours are 6:00 a.m. to 7:30 p.m., Monday through Friday. The Concierge can be reached by phone at (337) 470-1023.

Patient Registration

Patients registering for admission to the hospital should check in at the Concierge between 6:00 a.m. and 7:30 p.m., Monday through Friday. Before or after these hours, patients will register at the Emergency Walk-In admission area, open 24 hours a day, located at the north (left) side of the building.

The Registration Area handles pre-admissions and admissions for all scheduled surgery inpatients and outpatients as well as scheduled medical admissions. Please bring your insurance information to facilitate the admission process.

Restaurants, Shopping, and Hotels

Heart Hospital of Lafayette is located within a short distance of several restaurants and shopping areas. There are a number of hotels close by, some of which provide discounts to family and friends of patients admitted to Heart Hospital of Lafayette. For information, please contact the Concierge at (337) 470-1023 during the hours listed above.

Flowers & Deliveries

Flowers and gifts for patients can be delivered to the hospital in care of the Concierge. Please include the patient's name on the delivery instructions.

Lost & Found

If you have lost a personal item, please inform your nurse or the concierge for assistance in locating the item.