Insurance and Billing Information

Heart Hospital of Lafayette provides Registration Services adjacent to the front lobby and near the Emergency Department. Surgery procedure patients may pre-register Monday through Friday from 7 a.m. to 4 p.m. Patients scheduled for ambulatory and radiology procedures may pre-register, if required, any day of the week, 24 hours a day.

In an effort to expedite the registration process, we ask that you pre-register at least one week in advance of your hospital service to allow time for insurance verification and pre-certification, when required. Patients should present their insurance I.D. cards and a valid picture I.D. at the time of registration. Our admission staff will inform you at pre-registration or contact you 2-3 days before your procedure to discuss co-pay and deductible estimates.

Heart Hospital of Lafayette accepts many health plans; a complete list of all health plans accepted is available upon request. Contact your employer or call us at (337) 470-1000 to verify that Heart Hospital is part of your health plan.

We are committed to providing financial assistance to those who have healthcare needs and are uninsured or underinsured, for emergency or medically necessary care, based on the patient’s individual financial situation. Patients seeking financial assistance must apply for the program. Read more about our financial assistance program and how to apply.

The providers found on our find a doctor directory are NOT covered by the financial assistance program offered at Franciscan Missionaries of Our Lady Health System (FMOLHS) Hospitals. For detailed information on the program or an application to apply, visit our financial assistance page, by mail to Heart Hospital of Lafayette, Admissions Dept., 1105 Kaliste Saloom, Lafayette, LA 70508 or by calling 337-470-1000.

If you have an advance directive or living will, please bring these documents with you to the hospital. If you do not have either of these documents, information is available upon request at the time of your admission.

Understanding Your Hospital Bill

The Heart Hospital of Lafayette Business Office routinely files all necessary hospital claims to insurance companies for reimbursement. The patient, however, is ultimately responsible for paying the bill. It is extremely important that the hospital be given all information regarding the patient's insurance as soon as possible so that the Business Office can verify it is in effect and determine the nature of coverage.

If insurance coverage is insufficient, payment for services rendered is due by one of the following methods:

  • Deposit made before or upon admission
  • Payment made during your hospital stay
  • Cash or other payment upon discharge.

Payment and/or deposit may be made with cash or a credit card such as MasterCard, VISA, Discover or American Express.

Inquiries regarding payment or deposit requirements for the services rendered at Heart Hospital of Lafayette may be discussed with a Business Office representative by calling (337) 470-1311.

Medicare requires that your hospital admission and continued stay be justified for medical necessity. If continued stay is not medically necessary, Medicare will not pay for it. You have the right to appeal any written notice that states Medicare will no longer be responsible for your bill. Please ask your nurse to have a representative from Case Management contact you if you wish to appeal a Medicare denial decision.

We are aware that hospital bills are sometimes difficult to understand because of the various requirements imposed on the hospital by health insurance carriers. Your statement of account will include only those services rendered to you by Heart Hospital of Lafayette. Services provided by your doctor, surgeon, anesthesiologist, radiologist or any other consulting physician are billed by their respective office. Inquiries regarding payment or deposit requirements for the services rendered at Heart Hospital of Lafayette may be discussed with a Business Office representative by calling (337) 470-1311.

Most insurance plans do not cover 100% of your hospital stay. You may pay your portion of the bill after your insurance pays, or within 30 days of discharge, whichever comes first. If you are unable to pay the balance in full, you can make arrangements for installment payments by calling (337) 470-1311.